Talk To An Operator
Having been beaten down mentally and emotionally by Cingular late last year, I found this little experiment over on Consumerist to be very simple, yet very interesting. They tracked how long it would take to get an actual person on the phone, when calling the customer support numbers at the big cell carriers. More over at Consumerist, which though one of Gawker’s more neglected children, is pretty damn good.
