Hurley's World

I had a little bit of a distraction this morning involving my Quantcast account. I received 11 emails in the course of about 2 minutes stating that my password had been reset. This got me a little worried that someone was trying to hack into my account, although I think the more likely possibility that is that someone accidentally put my username in the field instead of their own. Either way, 11 messages can get to be a bit annoying.

I decided to do something that I don't ordinarily do, I called the company to let them know. I spoke to a nice gentleman named Mark on the phone and he thanked me for my feedback and told me he would tell the project manager about it. He also asked me what site I use their product on. Then, within minutes, I got an email from him again thanking me for my feedback and for using their service. The fact that they took my call at 8:30 am their time and were so nice to me on the phone, already puts them above many of the companies I pay to do business with, but the email just makes me incredibly happy.