With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Access our global network of workspaces and business lounges as often as you need. There is non existent customer service department. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Stay away!! Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Sandra promised me to escalate my procedure below, however, when could I get it safely? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Get Regus reviews, rating, hours, phone number, directions and more. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Not only that, it's hard to get hold of their accounting department. They are scammers, and incredibly dishonest. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I have been renting an office space at Regus in Kings Hill for over 12m now. think about how low this company is. S. Where's gone them? Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Great discounts. BBB is here to help. this is absolutely gross and scam. As you can see from your statement of account, available online (e.g. Have a question or issue with your current products and services? It is clean and smart and well organised. Remember me Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Talk to an expert. I asked a receptionist to help my issue to the Regus help desk. At the end of your contract, they will automatically renew you without a signature and without consent. Share your photos and videos with others to prove the truth of your words. Transparency is very important to us, and all services can be opted in/out through your online account. The company left an official comment on this complaint. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Its an automated process. This review was chosen algorithmically as the most valued customer feedback. You should receive your refund within 30 days after your agreement end date. Regus helps businesses find and create the right workplace for their people. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Please advise what can we do to get back our retainer refund? I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Trustpilot is assessing this review in accordance with our flagging process. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Their billing is confusing, they billing customers one month ahead. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. No staff available for contacting on the event day. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. There is non existent customer service department. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. 9. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. After being in my new office they are increasing rent by 8.7%. We will then confirm your payment date and amount. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I am a small business and cannot afford any of this. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. October 19 Briana got my call. If it has been longer than 30 days, please get in touch so we can investigate further. You should receive your refund within 30 days after your end date. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 3. This is really bad customer service. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Repeated attempts to contact Customer Service have been blown off or ignored completely. I would like to help you further in this matter but haven't been able to identify your account. The complaint has been investigated and resolved to the customer's satisfaction. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I couldnt see your email address or Regus account reference in your message. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They are about people. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Prices are subject to change and will vary depending on the specifically selected products and services. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Develop, apply and embed the knowledge and skills acquired by this program to your organization. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Regus always emphasized that it keeps its policy. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Setting up an automated payment is straight forward and can be done through the online portal. I posted the review here and Sandra replied to me. Regus does not communicate with customers via telephone. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Get Regus can be contacted at (262) 832-3700. I called Regus account desk and Dom S. got my call. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Receptionist only can communicate by email, even for the most important things for your business. *We conduct corporate trainings on your preferred dates and location for no additional cost. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. She would do her best to escalate my process by letting them know this terrible status. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I was a customer with a licensing agreement set to expire on December 31, 2022. Share your photos and videos with others to prove the truth of your words. Verification can help ensure real people write reviews about real companies. The company left an official comment to this complaint. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. GO LITERALLY ANYWHERE ELSE. We also ensure all reviews are published without moderation. Our advisors are ready to help you find the right place for you. It made me crazy and I asked him to talk with Myesha or Dom. This company bills you for services you do not use. Companies can ask for reviews via automatic invitations. Hi Mike, Im sorry if you felt the need to escalate this. Best, Lorraine Brule Global Customer Service at Regus. October 8 It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. September 22 Here is my summary to strive for a refund of the retainer. We found a responsible person where we inform her about the problem. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Here are 8 tips for writing great reviews. Best regards,Michelle Spire. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Dont lie to customers. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. 25% off. We will then confirm your retainer refund date and amount in return. I couldn't get my retainer and called them. If you refuse to pay their bogus invoices they will send you to collections. Here are 8 tips for writing great reviews. I look forward to receiving more information from you. Suggested companies are based on peoples browsing tendencies. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I was a customer with a licensing agreement set to expire on December 31, 2022. Thanks again for your comments which help us improve. Where appropriate, well also take steps to prevent the situation from happening again. For clarity, you were also charged a retainer top up. You should receive your refund within 30 days after your agreement end date. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Prices are subject to change and will vary depending on the specifically selected products and services. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. So last week I logged in to cancel my membership. Requesting your retainer refund is very easy: simply log into your online account (i.e. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. If you need further help, pleasespeak with our team member who is already in touch with you. This company bills you for services you do not use. Regards, Sandra Melody Head of Customer Services Regus is a scam. Turned up at 450 Bath Road, Heathrow. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Best regards,Michelle Spire. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Regus flagged this review for containing harmful or illegal content.Read more. Customer service is simply poor. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Interested in a new product or service? Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I still did not hear anything back yet. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Because Regus prefers to hold that retainer as leverage over you. For clarity, you were also charged a retainer top up. Our coworking spaces are designed with collaboration in mind. Your agreement end date is not until 10/31/2021. They still continue to send invoices with no one responsible to be there to answer. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. I cannot stress enough the lack of professionalism and poor service. This will ensure the agreement ends at the current final date and will not renew further. Please note: Change Management is 1-day training program (Friday). Unacceptable billing practices. I would love the opportunity to help further but havent been able to identify your account. The complaint has been investigated and resolved to the customers satisfaction. As you can see from your statement of account, available online (e.g. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Hi Mike, Im sorry if you felt the need to escalate this. Such a transfer may require entry into a new agreement. Why take the Change Management training from Reform Skills Inc? Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Log in to access all our services and products Email. Such companies should not exist. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service.