As its a scam, you will never see your money or your items again. By ARTHUR WRIGHT. Here are some of the most common ways eBay sellers are scammed. Or is it possible it was mixed up with a different package? They sell fake goods and don't pay taxes. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. The item is missing parts or features, and this was not disclosed. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. That's why I thought maybe they mislabeled. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Person buys 2 things. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. It is a site to get quality at the best price and sometimes I make 50 cents. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. The law spells out how to challenge billing errors. I wanted to get some advice before I contacted, but I had planned to, yes. 01:24 PM. did said person say they woud send you the motorcycle and the title and then you would have to pay? I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . The status says the item was "Delivered to agent," so the item shows as delivered. You have to make them paying you off a better deal than the hassle you will continue causing for them. If you have been scammed, well show you the steps you can take to report it. So supervisor said I will close the case in your favor. 01:30 PM. So we repaired and return an annoyed customer but couldnt do anything about it. I can send to any other email address OK.We'll move all . The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I would do that myself in those circumstances. 26-05-2020 Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Did you try talking with the buyer? I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Tip As you say, I would explain to the buyer that different computers and devices show colours differently. All sales are final after the buyer rates the seller or 3 days after delivery. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I've taken back an item I never sold lol. You can ask the customer to return the item, but he has no legal obligation to do so. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Select Order Not as Described. 26-05-2020 Along with photographing everything, try to record any identifying details about the item. Finish enrollment at any CLEAR airport location next time you fly. I have no idea how to get on the phone with a live human being? Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I never sold a necklace on ebay period, and never saw that one in my life. I had been using half sheet sticky labels for almost a month before sending out this order. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. The thing to remember is that these slip up were t. Update 2: So my next step was to file claim with UPS. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Because the seller sent a lighter instead of a $600 Gucci wallet. The buyer received the wrong item. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. And while I'll be cordial, it doesn't bode well. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Cause his photo shows a like kind of item but not the brand or pattern I sent. . Otherwise, you can also restart the laptop just by pressing the power button. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. - edited Thx for the link to reporting a buyer theres a couple people I need to report. I had a customer contacted me that the item was damaged in transit. Ebay found me not at fault and released my funds. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Well tonight I received the above email. Heres how. I lost my appeal. 26-05-2020 I agree with that. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. The item's condition was misrepresented. Parcel comes back, buyer is less than helpful, I refund, get a neg. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I really feel like I am not getting any protection from scammer buyers on eBay. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. That photo looks like your shipping label stuck on top of another shipping label. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Press question mark to learn the rest of the keyboard shortcuts. What's the tracking number? In my experience, the wait times are usually short and they do call within the estimated time. It sucks. . When a buyer disputes an item, the review is no longer an option unless they "accept the item". 09-10-2020 You can always appeal later. or the buyer? So, I cancel the order and sent in a statement. We had a top where it was returned with snot. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. 10/31/2020 at 3:54 pm #83017 Antique Frog Hey Im kind of new to mercari and Im really nervous. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Check all items upon receipt. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Just thought Id share. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I talked to manager and simply were told nothing can be done. Put it in a bag took pics opened case and returned back explained. $15 each. 04:18 PM If so, it's definitely not a package I've sent out. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. New replies are no longer allowed. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. It's so unfair to write eBay sellers off like a bunch of cheap scammers. I responded to the return but Im really freaking out. Yes it would be a pain. This is a type of blackmail. How do you prove you sent A? Dial 1-800-275-8777 and explain the issue to USPS customer service. Other platforms I never had a problem with over 6 years. And third, we started to build PayPal's business off eBay. What would you do? Has she possibly got you mixed up with a different seller ? That necklace couldn't have come from me. Theyll tell you to file a report with the police and then wash their hands of the matter. Case in point; I sold a wallet described as new in the box recently. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Report the buyer. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. package or mail missing? This topic was automatically closed 180 days after the last reply. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. If you get the item back as a buyer you have the option to relist and recoup your outlay. Copyright 1995-2023 eBay Inc. All Rights Reserved. 03:13 PM. Our app will file a claim in your stead, saving you time and a potential headache. They may even provide photos of the broken item. USPS is the most trusted delivery service in the USA. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. What if the buyer is not trying to rip you off but simply made a mistake? Message 1of 30 This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. 09-10-2020 1.6K 17K views 1 year ago Every so often mistakes will happen. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Once they have the code, they disappear and make off with your gift card balance. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. on Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. There is undisclosed damage to the item. Disputes about the quality of the item are not billing errors. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Choose "have us call you", that's the best option these days. For more information, please see our Explain it to him like you explained it to us. A buyer from Europe orders at item and pays for it. The scammers will also ask for your PayPal email address. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. 09-10-2020 Ask if they want you to dispose of it or return it to them. This has happened a couple of times to us over the years, all part of selling on line Im afaid . As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. If they bring eBay into this, do I stand any chance at all? A little detective work might find the answer. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I sold 4 of the same items. I asked my boyfriend to print off the labels and post them while he was at work. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. 06:46 AM. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Keep choosing to the end, then scroll down and your contact options will be at the bottom. This time, I accidentally sent an ebay buyer the wrong item. . Do I have to go ahead and refund no matter the circumstance?