Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. I even saw some stuff abour class action lawsuits. RCI members must redeem this exchange offer through the contact center. sonyasample@gmail.com. Share. 602357907. Resolution Sought and I fell for it. Hopefully the refund will post in a couple days! He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. It's clear there is no intention of honoring that. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. We attended the 90 min presentation this past weekend in Hilton Head Island. They just came to our room. Featured review. Copyright 2020 Business Consumer Alliance All Rights Reserved. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Called better business and state of SC. I believe this outfit may have operated under the name Vacations Anytime years ago in ***********. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. After purchasing, I was told to just click Book Me and schedule my trip. The first clue should have been that the Quest Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. When I called the number on the email, it took me to an automated service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. incorrect. We asked plenty of questions, figuring 4 heads were better than 2. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. File Complaint Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. You must log in or register to reply here. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. They never answer our calls I but 5000.points and paid $2000. You can call member services, leave messages and never get a call back. Registration as a Seller of Travel does not constitute approval by the State of California. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. My son in law own(s/ed ?) May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". a 5 week time share at Island Links Resort in Hilton Head, SC. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. No travel service of real value is ever free. I have tried multiple times and never receive a response from the request. Must call to book. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Keep in mind, a timeshare is not a financial investment. Someone's going to jail and it isn't me. Please let me know what happened or who to contact. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. I did this for over an hour. Feb 28, 2023 7:27 pm EST. I called in late November and was told that my dates were not open to call again in January. The comments included "So you like throwing your money away?this is money you already spend on your vacations". We want you to share your story, with both the good and the not-so-good. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. We wouldn't budge. This post has been removed at the author's request. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. On their websites, both businesses proclaim the best deals on vacations. get quotes and more. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Other restrictions may apply. Click here to explore the Palmera Portfolio. For a better experience, please enable JavaScript in your browser before proceeding. Hawaii Seller of Travel Reg. Still no return calls. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. We had a very similar situation happen to us - after years and years of successful timeshare ownership. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. We asked plenty of questions, figuring 4 heads were . legally cancel the contract. All we ask is that you follow a few simple guidelines. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Payment . This is the version of our website addressed to speakers of English in the United States. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Desired outcome: Working hours Sun 9:00 am - 5:00 pm Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? Other restrictions may apply. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. Theyre also applicable regardless of the comments tone. If you enjoy the TUG website/forums or found value in the information you learned from TUG. All of the lies, promises, and representations are part of the scam. Argentina Australia Belgi (Nederlands) Belgique (Franais) Re: Palmera Vacation Club Amount Settled: $0.00. BBB Business Profiles generally cover a three-year reporting period. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). Can any body help me? Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Make sure any club youre considering can pass an easy scam test. Washington Seller of Travel Reg. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Contacts:There are no additional contacts. to the resort just about 1 year later and went to the sales office They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. I have already paid $2655 plus $846. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. View Details. Each unit is professionally decorated and refurbished every year. We put down $1200 on our credit card and signed the financing paperwork for the rest. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. The travel prices the salesman When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Write reviews, ask and respond to questions, Read full review of Palmera Vacation Club. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. Sleeps 8 . Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Read your contract for rescission and follow those directions exactly as stated. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Submit a complaint and get your issue resolved. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. After the tour, we had to go back to the office and he kept trying to convince us. After about another hour, I finally got through to the right person. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. This will surely increase the credibility of your complaint. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Does anyone else have experience with this and any advice? Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. This is a multi-location business. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! Time share oversere haven't got anywhere yet. Save. Desired outcome: Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. Book by 8/15 for travel through 12/15/22. If we can verify it in our system, an email will be sent to you with your password. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Seller of Travel Reg. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. Please visit RCI.com for details. Report inappropriate content Robert F 2 posts 92. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Customer Reviews are not used in the calculation of BBB Rating. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. We bought 3,000 points for around $13K. Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). Is this your company? (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) We stayed at the Island Links and attended a timeshare presentation. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. How do I get out of this? showed us were significantly less than what was actually Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Have you tried contacting them? Already have an account? | Bath 2 . They responded recently they dont purchase timeshares. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! Has that happened to anyone else? Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. Desired outcome: They also verbally guaranteed us that Theres a lot of noise out there. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Our credit is being held hostage by Palmera Time Share. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Click here to explore the Palmera Portfolio. Also publication TIMESHARING TODAY. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Buyer Beware!!!! The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Etc. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website Recent Reviews What is Palmera Vacation Club's Instagram? It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This offer only applies to new reservations. This would leave me with only the maintenance fee to pay. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. Claim it and get a lot of features. VSI the company that supposedly sells your previous timeshare is also irreputable. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. All-Inclusive resorts may charge a mandatory all-inclusive fee. This is the version of our website addressed to speakers of English in the United States. Reply. Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Help please. Scam Clue 5: A promotion that poses as an investment. Palmera has an "F" rating with the BBB. No we know why. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Don't have an account? 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Consider how much of your income goes towards bills and what you have left over at the end of each month. Others, however, ask you to pay big up front for some promised future benefit. wisconsin. The price level of this organization is high according to consumer reviews. At least I can dispute the credit card charges. get quotes and more. At this point I am willing to let them keep the money they sham me out of. You May Like: What Is The Cheapest Caribbean Vacation. Category Timeshares & Vacation Clubs. No. Time Shares. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Some systems only allow USPS. Some. Is this Your Business? We did not need Palmera without this. TUG saves owners more than $20 Million dollars. Nothing that the salesman presented to us was Judging by everything I'm reading, nothing has changed and they are still lying. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Rental: CST: 2081369-50. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. After all, it's not their money but yours. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Login. I am thankful that the only financial information I gave was our credit card. You can find contact details for Palmera Vacation Club above. I became a member in 2015 and was generally happy. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. Repeat this to yourself as often as is necessary. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. B. brenda123129 of FARMINGTON, US. Click here to get notifications about new complaints of Palmera Vacation Club. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. We were told they no longer sell that We have excellent credit and I don't want this to ruin it! Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. The BBB has this "company" graded an F with a multitude of unresolved complaints. A timeshare is not what you may think it is. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. My wife and I was deceived and lied to, they are good at what they do. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Reverse and return back to what we had, and reimburse us for the waste of our time in full. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. The trading power we were supposed to have with RCI was incorrect. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Reporter3228572. I just want out. We paid cash, so we don't have that leverage. There are no exact matches available. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. I called the number they gave me three times to cancel the contract but no one answered. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. We bought 3,000 points for around $13K. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. OMG!!! So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? BBB reports on known marketplace practices. The Palmera membership also included a Quest Vacation Club membership. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. Well guide you through the process. Like a free stay and Hilton money? We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Of course, this was not mentioned. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax.