Make sure the flammable vapor sensor is not blocked or obstructed. Try ourProduct Selector to find the perfect hot water solution for all your needs. Air in gas line- Contact a qualified service technician to purge the air from the gas line. Richmond is one of the reputable brands, with several quality appliances on offer. Electric tankless heaters from Richmond are particularly easy to install. Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. Replace the combination gas control (thermostat). Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. You can activate this if you want to receive analert when your heater has run for 500 hours. Its compact size will leave room for a water softener or extra storage. You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). Although uncommon, issues can arise if something isnt working correctly within your water heater. They come in different types like gas, electric, tankless, and specialty water heaters. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. It may be the smallest model in the Encore RMTG series but the 7.0 outdoor model is ideal for all situations when you need hot water, since it reaches a maximum of 7.0 GPM. You need to make sure that all faucets are closed. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 The article reviews important features and models. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. Contact customer support. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Turn the gas control knob counter-clockwise to the ON position. Richmond water heaters meet the same standards as those of their parent company. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. If there are bubbles, this indicates a gas leak that must be corrected. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. FVIR stands for Flammable Vapor Ignition Resistant. Is Spray Paint Flammable? Establish and follow a routine preventative maintenance program. This means your water heater is having issues with either combustion air or venting. This indicates there is a problem with the internal circuit. It's not always something you want to do on your day off, but it still needs to be done. It indicates one of the temperatures adjust buttons is stuck closed. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. Corporate Office: 1100 Abernathy Road, Suite 1700 28 results for "Richmond Tankless Water Heater" RESULTS. Note that the knob cannot be turned from PILOT position unless pushed down slightly. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. Go to the next step if you do not smell gas. You can easily reach the Richmond customer service department. This information may also be helpful to a plumber or technician if you end up needing one. Vent Type: PVC. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Check out theProduct Selectoron our website to narrow down which product is right for you based on intended use, number of applications, and energy source! 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Depress and hold the gas control knob all the way down. Do not use gas control knob to regulate gas flow to burner. Turn on the manual gas shut-off valve near the water heater. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. This is just about enough for a single sink in a hot climate. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. These tanks are built to last with warranties that exceed many from other manufacturers. All Rights Reserved Your water heater may struggle to supply the hot water needed or shut down altogether if it becomes overloaded. It indicates the water temperature sensor is either open or is short circuited. These units obtain combustion air from the outdoors. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. Close the hot water taps and remove or turn off the circulation pump, if any installed. As a result, the ANSI standard now includes testing for reliability in LDO environments. The best models utilize condensing . Turn on the gas supply and/or increase the inlet gas supply pressure. Drain the heater and clean it. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. EZ-Link cable connects two tankless units to operate as one - now available for high demand applications. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. Electrical polarity to the unit is incorrect. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. This is an exclusive feature of the Richmond tankless water heaters. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Just like everything with these three characteristics, it is time-consuming and challenging. Toggle the ON/OFF switch located on the lower assembly to the OFF position. Bosch offers several models of tankless water heaters, including the Bosch Therm 830 ES Non-Condensing tankless water heater with 8.3 gallons per minute capacity at 35 degrees Fahrenheit and the Bosch Therm C 1210 ES Condensing tankless water heater with more than 12 gallons per minute capacity. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. The anode rod should be removed from the water heaters tank periodically, for inspection. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. A digital display makes setting a precise water temperature, or monitoring . While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Look in the manual for your specific water heater for these error codes if applicable. 13kW Model Flow Rate: up to 3.17 GPM. Just as your car requires periodic maintenance, so does your water heater. Check to make sure that there is, Check all power and gas supplies, as applicable. Water Heater Profile: Tankless. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. Corporate Office: 1100 Abernathy Road, Suite 1700 Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service Richmond Encore Tankless is about one third the size of a conventional water heater. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More They are small and compact, wall-hanging, and take up much less space than the tank-type. No, they are not. The pilot burner should be cleaned or replaced in this case. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Richmond offers flexible customer service options. Several common issues are typically related to the Encore tankless unit. You can consult your manual, or you can check online. These models are not designed for use in mobile homes. Verify that the wiring to the pressure switch(es) is connected correctly. But if it happens, use the ignition to turn the pilot on again. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. Richmond makes a variety of water heaters. No, the direct ignition sends a spark to the main burner when hot water flow is detected. its destination, the more noticeable the gap. Each reference mark above or below these points indicates an approximate change of 10oF. Contact technical support for help with troubleshooting the issue further. Open the drain. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Once the pilot flame is established, replace the outer door. Recommended Environment: Indoor. in the shower until the cold water has passed. Check that the ground conductor on the water heater is properly connected. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. the harder your water, the higher the potential for damaging mineral buildup. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. Get the latest in Richmond Racing news. Stop and follow the safety precautions as above if you smell any gas. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Compare those to your own unit. Tankless water heater maintenance is your best insurance policy against unexpected problems. Do not open the inner door of the appliance and try to light the burner by hand. Some newer models are even Wi-Fi compatible. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. Wait for some time and the hot water supply is ready for use. Problem 1: Mineral Buildup Often, you can quickly determine the cause of a malfunction by being able to identify the code. For the electric type, the. your shower is due to cold water living in the pipes between your water heater Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! If that is the case, you need to wait for the water heater to recover after an abnormal demand. Just turn off the water supply valve to slow down the flow. It's expensive to continue to heat and re-heat water when you're not home or not using it. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Rheem Manufacturing Company Dishwasher Smells Like Burning? Side 1/2" Compression water connections. Why Does My RV Carbon Monoxide Detector Keep Going Off? Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Sophisticated technology has reduced the size and increased the features and benefits. Drain a few quarts of water from the water heaters tank every month to clean the tank of deposits. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Additional features of this model include advanced self-modulation and external digital thermostat control. Close the drain valve on the tank and disconnect the garden hose. We call it Peak Hour Demand. The Essential series consists of just tankless electric water heaters. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. One of them is about adjusting the temperature. To avoid damage, flush your water heater every six months Tankless Electric Water Heaters. 929 East 41st St. PO Box 4200 These cookies ensure basic functionalities and security features of the website, anonymously. These cookies will be stored in your browser only with your consent. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. This list includes some of the more common problems that people have with tankless hot water heaters, but it is not all inclusive. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. Refer to your product manual to make sure the clearance requirements are being met, as installing your water heater too close to other objects can block the air supply and create a fire hazard. In addition to the hot water you needit gives you the power to know, control and protect. 8kW Model Flow Rate: up to 1.95 GPM. The following codes for three of the leading manufacturers tankless water heaters is a quick guide to help you diagnose a potential malfunction. Gas water heaters are never as high efficiency as electric heaters. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. Richmond Gas Water Heater features a combustion shut-off device. These are designed to meet a diverse range of water needs. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Test and correct. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off Richmond has information about their many different products, including different ways to deal with them. Let the heater heat the water until it is hot enough for normal use. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. They should be able to guide and walk you through the troubleshooting. Even some of the Richmond electric heaters are suitable as whole-house units in any climate, although the smaller models are better for use with a single appliance. You need to remove sediment and dust as their buildup may affect the heaters efficiency. When the second shower began, the initial warm read more Patrick Next > you need to keep an eye out for mineral buildup inside your water heater. If this happens, you should reduce the demand for hot water by limiting simultaneous applications, and you may want to consider resetting your unit. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). Use a soapy water solution to test for leaks at all connections and fittings. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. Telephone: (800) 845-6524. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. prevent this, but now that you're aware of the problem, you can avoid jumping Richmond is a famous and reliable water heater brand. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Water temperatures above 125oF can cause severe burns or death from scalding. have to be cleaned as often, if ever, but tankless water heaters require more A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Analytical cookies are used to understand how visitors interact with the website. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. Corporate Office: 1100 Abernathy Road, Suite 1700 In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Wait 5 minutes to clear out any gas. Leaking or open hot water faucets could also be the reason you are not getting hot water. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Richmond Water Heater Troubleshooting with Different Types of Units, An Easy Guide on How to Fix A Squeaky Door Without Taking It Apart, How to Remove A Broken Drill Bit from Wood? This error code indicates high water temperature limit tripped. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless!